FAQ
What skin type are these products for?
Our skincare formulas are designed to suit most skin types. If your skin is very sensitive or you are undergoing dermatological treatment, we recommend testing on a small area first and, if you have any concerns, discussing it with your dermatologist.
In what order do I use the serum and creams?
In general, you can follow this order:
- Cleaning
- Serum
- Day or night cream (depending on the time of day)
- And in the morning, always finish with sunscreen.
Can I use the serum day and night? And the creams?
The serum can be used both day and night. The Age Renewal Day Cream is designed for morning use, and the Age Renewal Night Cream as the last step in your nighttime routine. Adjust the frequency according to how your skin feels.
Can I combine them with other active ingredients (acids, retinoids, etc.)?
Yes, but it's important to introduce products gradually if you're using exfoliating acids, retinoids, or other strong active ingredients. Start by alternating nights, observe how your skin reacts, and if you have any concerns, consult your dermatologist to review your entire routine.
Can I use them while pregnant or breastfeeding?
Every skin type and every case is different. As a general rule, during pregnancy and breastfeeding it's always best to review your skincare routine with your gynecologist or dermatologist, especially if you use products with specific active ingredients such as acids or retinoids.
Shipping
Shipping rates and options
Standard shipping: Estimated delivery of 3 to 7 business days after payment confirmation.
Free shipping: We offer free shipping on purchases within Mexico starting at $1000 MXN .
Track your order
Once your order is processed, you will receive a confirmation email with your tracking number.
With that number you can track your package online directly on the shipping company's website.
If you don't see the email in your main inbox, don't forget to check your spam or promotions folders as well.
Do you need help?
If you have any questions about your shipment, a problem with your address, or your order didn't arrive within the estimated time, please write to us .
Our support team is ready to help you throughout the entire process.
Contact us here and we'll gladly follow up on your case.