FAQ
From what age can I start taking collagen?
From around age 25, the body’s natural collagen levels begin to decline. Many people start taking collagen then as a way to support their skin, joints, and hair, while others begin later in life.
How long should I take it to notice changes?
We suggest taking it daily for at least 8 weeks. The first changes are often noticed in skin texture and in how your joints and energy feel.
What’s the best time of day to take it?
Whenever is easiest for you — morning, afternoon, or night. Consistency matters more than the exact time.
Can I take it with other supplements?
Yes, it can be combined with other supplements. If you’re under medical treatment or have a specific condition, it’s always best to check with your doctor.
Is it safe during pregnancy or breastfeeding?
As with any supplement, we recommend talking to your healthcare provider first.
Shipping
Shipping rates & options
- Standard shipping: Estimated delivery within 3–7 business days once payment is confirmed.
- Free shipping: We offer free shipping on orders over $1,000 MXN within Mexico.
Tracking your order
- As soon as your order is processed, you’ll receive a confirmation email with your tracking number.
- You can use that number to track your shipment directly on the carrier’s website.
- If you don’t see the email in your main inbox, don’t forget to check spam or promotions.
Need help?
- If you have any questions about your shipment, an issue with your address, or your order didn’t arrive within the estimated time, send us a message.
- Our support team is ready to help you every step of the way.
- Contact us here and we’ll be happy to follow up on your case.